Hideez Key 1-2
  • Initial page
  • General
    • Principles of operation
    • Purpose of Hideez Key
    • System Requirements
  • VIDEO GUIDES
  • Windows
    • Installation file for Windows
    • First Setup
  • FAQ
    • What is Hideez Key's manufacturer warranty?
    • Supported browsers and applications
    • How to use Hideez Key for two-factor authentication
    • How long does the Hideez Key work before the battery needs to be changed?
    • Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
    • What should I do if my Hideez Key was stolen/lost?
    • How many RFID keys can be written to one Hideez Key device?
    • Where are my passwords physically stored?
    • How can I clean my Hideez Key if I want to give it to someone else?
    • Can I make a backup copy of the data from the Hideez Key?
    • How to import passwords from a CSV file?
    • What physical conditions are dangerous for the Hideez Key?
    • Setting hotkeys
    • Is the Hideez Key allowed on planes?
  • Troubleshooting
    • Removal of bonds (information about previous connections) in the engineering menu
    • Updating the firmware from bootloader mode
    • How to change the battery?
    • How to take logs from Hideez Safe application (only for Windows)
    • Bluetooth error
  • Documentation Portal (home)
Powered by GitBook
On this page

Was this helpful?

  1. Troubleshooting

Updating the firmware from bootloader mode

How to update Hideez Key's firmware from bootloader mode

If the firmware updating process fails for any reason, the Hideez Key can remain in bootloader mode. A LED is illuminated constantly (the green color means the key fob is not connected, and the red one means it is connected.)

In this mode, a Hideez Key is seen under the name "v24-Hideez-XXXXX", where XXXXX is the last five digits of the serial number.

Connect the key fob, as usual, using the adding the new device function in Hideez Safe. This device is able to be updated or removed only. Once connected, please, check for updates and follow to the updating wizard instructions.

The most common reason for update failure is a discharged battery. In this case, replace the battery. Do not use the Wi-Fi of the paired phone or PC while update process, because Wi-Fi can affect the quality of the Bluetooth connection.

Note: The battery discharges much quicker in bootloader mode than in regular mode. Do not leave the key fob in this mode for a long time. If you cannot update the firmware for some reason, remove the battery and contact technical support.

PreviousRemoval of bonds (information about previous connections) in the engineering menuNextHow to change the battery?

Last updated 5 years ago

Was this helpful?