Hideez Key 1-2
  • Initial page
  • General
    • Principles of operation
    • Purpose of Hideez Key
    • System Requirements
  • VIDEO GUIDES
  • Windows
    • Installation file for Windows
    • First Setup
  • FAQ
    • What is Hideez Key's manufacturer warranty?
    • Supported browsers and applications
    • How to use Hideez Key for two-factor authentication
    • How long does the Hideez Key work before the battery needs to be changed?
    • Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
    • What should I do if my Hideez Key was stolen/lost?
    • How many RFID keys can be written to one Hideez Key device?
    • Where are my passwords physically stored?
    • How can I clean my Hideez Key if I want to give it to someone else?
    • Can I make a backup copy of the data from the Hideez Key?
    • How to import passwords from a CSV file?
    • What physical conditions are dangerous for the Hideez Key?
    • Setting hotkeys
    • Is the Hideez Key allowed on planes?
  • Troubleshooting
    • Removal of bonds (information about previous connections) in the engineering menu
    • Updating the firmware from bootloader mode
    • How to change the battery?
    • How to take logs from Hideez Safe application (only for Windows)
    • Bluetooth error
  • Documentation Portal (home)
Powered by GitBook
On this page

Was this helpful?

  1. Troubleshooting

Removal of bonds (information about previous connections) in the engineering menu

How to remove bonds in the engineering menu

The problem may be in the surviving bonds (information about the previous connection with computers).Try to delete them.

To do this, on the computer in the Bluetooth settings, delete the pairing with the device, and on the Key the following:

- press the button 9 times, the device will give a signal and after a second will light up with constant light - this is the engineering menu mode

- press the button 3 times. Bonds will be erased, the device will return to normal mode after that it will be possible to make a connection.

Now you can add it in Hideez Safe and operate it normally.

PreviousIs the Hideez Key allowed on planes?NextUpdating the firmware from bootloader mode

Last updated 5 years ago

Was this helpful?