# Troubleshooting - [Removal of bonds (information about previous connections) in the engineering menu](https://key.hideez.com/troubleshooting/removal-of-bonds-information-about-previous-connections-in-the-engineering-menu.md): How to remove bonds in the engineering menu - [Updating the firmware from bootloader mode](https://key.hideez.com/troubleshooting/updating-the-firmware-from-bootloader-mode.md): How to update Hideez Key's firmware from bootloader mode - [How to change the battery?](https://key.hideez.com/troubleshooting/how-to-change-the-battery-untitled.md): How to change the key's battery - [How to take logs from Hideez Safe application (only for Windows)](https://key.hideez.com/troubleshooting/how-to-take-logs-from-hideez-safe-application-only-for-windows.md): How to export logs for troubleshooting - [Bluetooth error](https://key.hideez.com/troubleshooting/bluetooth-error.md): How to seal with Bluetoth error upon connect --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://key.hideez.com/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.