Hideez Key 1-2
  • Initial page
  • General
    • Principles of operation
    • Purpose of Hideez Key
    • System Requirements
  • VIDEO GUIDES
  • Windows
    • Installation file for Windows
    • First Setup
  • FAQ
    • What is Hideez Key's manufacturer warranty?
    • Supported browsers and applications
    • How to use Hideez Key for two-factor authentication
    • How long does the Hideez Key work before the battery needs to be changed?
    • Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
    • What should I do if my Hideez Key was stolen/lost?
    • How many RFID keys can be written to one Hideez Key device?
    • Where are my passwords physically stored?
    • How can I clean my Hideez Key if I want to give it to someone else?
    • Can I make a backup copy of the data from the Hideez Key?
    • How to import passwords from a CSV file?
    • What physical conditions are dangerous for the Hideez Key?
    • Setting hotkeys
    • Is the Hideez Key allowed on planes?
  • Troubleshooting
    • Removal of bonds (information about previous connections) in the engineering menu
    • Updating the firmware from bootloader mode
    • How to change the battery?
    • How to take logs from Hideez Safe application (only for Windows)
    • Bluetooth error
  • Documentation Portal (home)
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  1. FAQ

What should I do if my Hideez Key was stolen/lost?

FAQ — Question 6

If only the Hideez Key is gone, but your computer and your phone are with you, then remove the Hideez Key from the Hideez Safe programs. Do not use the "Delete my account" command, since you will allow to use your Hideez Key to be used as a new device. No one can connect to or use your devices, if they do not know the password to your account. The Web server and the label are protected from attempts to guess the password.

If the Hideez Key was stolen together with an attached device, you will need to change the password on your Hideez account. After Hideez Safe programs are restarted, they will not be able to log in to the server and therefore will not be able to use the Hideez Key.

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Last updated 5 years ago

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