Hideez Key 1-2
  • Initial page
  • General
    • Principles of operation
    • Purpose of Hideez Key
    • System Requirements
  • VIDEO GUIDES
  • Windows
    • Installation file for Windows
    • First Setup
  • FAQ
    • What is Hideez Key's manufacturer warranty?
    • Supported browsers and applications
    • How to use Hideez Key for two-factor authentication
    • How long does the Hideez Key work before the battery needs to be changed?
    • Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
    • What should I do if my Hideez Key was stolen/lost?
    • How many RFID keys can be written to one Hideez Key device?
    • Where are my passwords physically stored?
    • How can I clean my Hideez Key if I want to give it to someone else?
    • Can I make a backup copy of the data from the Hideez Key?
    • How to import passwords from a CSV file?
    • What physical conditions are dangerous for the Hideez Key?
    • Setting hotkeys
    • Is the Hideez Key allowed on planes?
  • Troubleshooting
    • Removal of bonds (information about previous connections) in the engineering menu
    • Updating the firmware from bootloader mode
    • How to change the battery?
    • How to take logs from Hideez Safe application (only for Windows)
    • Bluetooth error
  • Documentation Portal (home)
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  1. FAQ

Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?

FAQ — Question 5

You can purchase an external USB Bluetooth adapter in either case.

Windows 8.1+ drivers and the Low Energy mode support are mandatory, please refer to the manufacturer's documentation.

Note, that some Bluetooth adapters declare Low Energy mode supporting, but in fact, they only work with their own software. Windows does not recognize these devices as Bluetooth Low Energy adapters (Bluetooth LE Enumerator is not appearing in the device list). Hideez Safe doesn’t work in these cases.

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Last updated 4 years ago

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