Hideez Key 1-2
  • Initial page
  • General
    • Principles of operation
    • Purpose of Hideez Key
    • System Requirements
  • VIDEO GUIDES
  • Windows
    • Installation file for Windows
    • First Setup
  • FAQ
    • What is Hideez Key's manufacturer warranty?
    • Supported browsers and applications
    • How to use Hideez Key for two-factor authentication
    • How long does the Hideez Key work before the battery needs to be changed?
    • Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
    • What should I do if my Hideez Key was stolen/lost?
    • How many RFID keys can be written to one Hideez Key device?
    • Where are my passwords physically stored?
    • How can I clean my Hideez Key if I want to give it to someone else?
    • Can I make a backup copy of the data from the Hideez Key?
    • How to import passwords from a CSV file?
    • What physical conditions are dangerous for the Hideez Key?
    • Setting hotkeys
    • Is the Hideez Key allowed on planes?
  • Troubleshooting
    • Removal of bonds (information about previous connections) in the engineering menu
    • Updating the firmware from bootloader mode
    • How to change the battery?
    • How to take logs from Hideez Safe application (only for Windows)
    • Bluetooth error
  • Documentation Portal (home)
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  1. Troubleshooting

Bluetooth error

How to seal with Bluetoth error upon connect

PreviousHow to take logs from Hideez Safe application (only for Windows)

Last updated 3 years ago

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To fix this error follow the next steps:

1. Open standard Bluetooth settings on the PC and add a Key as a paired device. Video

Open Hideez Safe application. You'll see Hideez Key as a not initialized device. You should initialize it, and Key will work.

2. Try to connect Hideez Key in bootloader mode and update the firmware.

3. Delete the information about previous connections from Hideez Key. For that press button on the device nine times shortly. You'll hear one beep and light will blink red and then will be constant green. Press button three times more. Video

4. On your PC check what Bluetooth you are using. For that open the Device Manager:

Device Manager Settings

Find the needed Bluetooth adapter. It could be different from the adapter on the image. Right-click on it and choose "Update drivers". If you have previously installed our application Hideez Safe, then choose "Browse my computer for driver software" and select folder C:\Program Files\Hideez\Safe.