# How to take logs from Hideez Safe application (only for Windows)

Logs are needed to investigate your issue faster and more effectively.

To take them, please, open the Hideez Safe application on click on "Options".

Then checkbox near "Enable logging":

![Enable logging](https://ucarecdn.com/4a3e8555-ca0e-4b5c-85b5-cc022e5d37be/)

Now you can reproduce your issue.\
After you ended, open 'Options' again and uncheck the box.\
To find logs click on 'Log files':

![Log files](https://ucarecdn.com/27bf17dd-cdaa-4114-8be4-78b6fd782b06/)

You'll see the folder with current version of Hideez Safe application.

![](https://ucarecdn.com/dadd3a7b-b0bf-4394-b9f0-798d565be9a2/)In the folder find the file and check the time when it wat last modified. 

![Check modification date](https://ucarecdn.com/6a986d4a-42f3-4188-bb0e-7b4f60e4c06c/)

Send this file to us via email or via live chat on the our site with description of your issue.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.