Hideez Key 1-2
  • Initial page
  • General
    • Principles of operation
    • Purpose of Hideez Key
    • System Requirements
  • VIDEO GUIDES
  • Windows
    • Installation file for Windows
    • First Setup
  • FAQ
    • What is Hideez Key's manufacturer warranty?
    • Supported browsers and applications
    • How to use Hideez Key for two-factor authentication
    • How long does the Hideez Key work before the battery needs to be changed?
    • Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
    • What should I do if my Hideez Key was stolen/lost?
    • How many RFID keys can be written to one Hideez Key device?
    • Where are my passwords physically stored?
    • How can I clean my Hideez Key if I want to give it to someone else?
    • Can I make a backup copy of the data from the Hideez Key?
    • How to import passwords from a CSV file?
    • What physical conditions are dangerous for the Hideez Key?
    • Setting hotkeys
    • Is the Hideez Key allowed on planes?
  • Troubleshooting
    • Removal of bonds (information about previous connections) in the engineering menu
    • Updating the firmware from bootloader mode
    • How to change the battery?
    • How to take logs from Hideez Safe application (only for Windows)
    • Bluetooth error
  • Documentation Portal (home)
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  1. Troubleshooting

How to take logs from Hideez Safe application (only for Windows)

How to export logs for troubleshooting

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Last updated 4 years ago

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Logs are needed to investigate your issue faster and more effectively.

To take them, please, open the Hideez Safe application on click on "Options".

Then checkbox near "Enable logging":

Enable logging

Now you can reproduce your issue. After you ended, open 'Options' again and uncheck the box. To find logs click on 'Log files':

You'll see the folder with current version of Hideez Safe application.

Send this file to us via email or via live chat on the our site with description of your issue.

Log files

In the folder find the file and check the time when it wat last modified.

Check modification date