How to take logs from Hideez Safe application (only for Windows) - Hideez Key (version 1 and 2)

Hideez Key (version 1 and 2)

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Hideez Key (version 1 and 2)

General

Principles of operation

Purpose of Hideez Key

System Requirements

Windows

Installation file for Windows

FAQ

What is Hideez Key's manufacturer warranty?

Supported browsers and applications

How to use Hideez Key for two-factor authentication

How long does the Hideez Key work before the battery needs to be changed?

Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?

What should I do if my Hideez Key was stolen/lost?

How many RFID keys can be written to one Hideez Key device?

Where are my passwords physically stored?

How can I clean my Hideez Key if I want to give it to someone else?

Can I make a backup copy of the data from the Hideez Key?

How to import passwords from a CSV file?

What physical conditions are dangerous for the Hideez Key?

Setting hotkeys

Is the Hideez Key allowed on planes?

Troubleshooting

Removal of bonds (information about previous connections) in the engineering menu

Updating the firmware from bootloader mode

How to change the battery?

How to take logs from Hideez Safe application (only for Windows)

Bluetooth error

Documentation Portal (home)

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How to take logs from Hideez Safe application (only for Windows)

How to export logs for troubleshooting

Logs are needed to investigate your issue faster and more effectively.
To take them, please, open the Hideez Safe application on click on "Options".
Then checkbox near "Enable logging":
Enable logging
Now you can reproduce your issue.
After you ended, open 'Options' again and uncheck the box.
To find logs click on 'Log files':
Log files
You'll see the folder with current version of Hideez Safe application.
​
In the folder find the file and check the time when it wat last modified. 
Check modification date
Send this file to us via email or via live chat on the our site with description of your issue.

Troubleshooting - Previous

How to change the battery?

Next - Troubleshooting

Bluetooth error

Last modified 1yr ago

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