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Hideez Key (version 1 and 2)
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Hideez Key (version 1 and 2)
Initial page
General
Principles of operation
Purpose of Hideez Key
System Requirements
VIDEO GUIDES
Windows
Installation file for Windows
First Setup
FAQ
What is Hideez Key's manufacturer warranty?
Supported browsers and applications
How to use Hideez Key for two-factor authentication
How long does the Hideez Key work before the battery needs to be changed?
Can I use the Hideez Key if my PC does not have Bluetooth 4.0 adapter?
What should I do if my Hideez Key was stolen/lost?
How many RFID keys can be written to one Hideez Key device?
Where are my passwords physically stored?
How can I clean my Hideez Key if I want to give it to someone else?
Can I make a backup copy of the data from the Hideez Key?
How to import passwords from a CSV file?
What physical conditions are dangerous for the Hideez Key?
Setting hotkeys
Is the Hideez Key allowed on planes?
Troubleshooting
Removal of bonds (information about previous connections) in the engineering menu
Updating the firmware from bootloader mode
How to change the battery?
How to take logs from Hideez Safe application (only for Windows)
Bluetooth error
Documentation Portal (home)
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GitBook
How to take logs from Hideez Safe application (only for Windows)
How to export logs for troubleshooting
Logs are needed to investigate your issue faster and more effectively.
To take them, please, open the Hideez Safe application on click on "Options".
Then checkbox near "Enable logging":
Enable logging
Now you can reproduce your issue. After you ended, open 'Options' again and uncheck the box. To find logs click on 'Log files':
Log files
You'll see the folder with current version of Hideez Safe application.
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In the folder find the file and check the time when it wat last modified.
Check modification date
Send this file to us via email or via live chat on the our site with description of your issue.
Troubleshooting - Previous
How to change the battery?
Next - Troubleshooting
Bluetooth error
Last modified
1yr ago
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